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We want you to be happy with your purchase. If you are not completely satisfied, we will allow you to return any item if it is not what you require within 7 days of receipt as long as it has not been used and is returned in its original undamaged packaging, you can return the product to our store:
South End Hardware and Gas cc
50 Lower Gordon’s Bay Road
Strand
7140
Helderberg
To process the return of the item you purchased, log a request of return to onlineshop@southendhardware.co.za. You need to also provide the following documentations for the returns process to be logged:
– the order number for your item
– contact details (phone number and email address)
– a copy of your ID
– proof of payment
– an explanation of your reason for return
All our goods go through a quality control process before it gets shipped to you to make sure you are happy with the goods you receive.
In terms of section 44 of the Electronic Communications and Transactions Act 25 of 2002 (ECTA) you have the right to cancel any electronic transaction for the supply of goods within seven days after the date of receipt of the goods, and, obtain a full refund for those goods within 30 days of the date of cancellation. Where the goods have already been shipped to you, you will be liable for the direct cost of returning the goods to us (which costs include a handling fee of up to 25%). Please note that in order to obtain a full refund, subject to any set-off:
▪ it is your responsibility to ensure that we receive notice of cancellation within 7 days of your receipt of the goods;
▪ you must submit an application from which you will receive by sending an email to onlineshop@southendhardware.co.za requesting a Goods Return Form;
▪ you will need to arrange the return of the goods to us and will be liable for the cost of returning the goods to us; and
▪ the goods must be in the original packaging and must not have been used or damaged.
If an item has been incorrectly supplied, received damaged or is faulty then you must notify us of this within 3 days of receiving the item. We will require the item(s) in question to be returned to us for inspection
Please note that the 6 month CPA warranty does not entitle you to return a product for no reason.
Please further note that South End Hardware and Gas will not accept return or exchange goods in any circumstances other than those contemplated under the CPA, unless South End Hardware and Gas within its discretion determines that faulty goods are covered by a particular supplier or manufacturer’s warranty.
Should you wish to return an item bought from the South End Hardware and Gas website, an email can be sent to onlineshop@southendhardware.co.za with regards to the process of the return item.
Please note that:
▪ products will need to be inspected and tested by the supplier (and are subject to our in-house inspection) before a replacement / refund will be offered;
▪ products damaged due to inappropriate use or wear and tear will not be covered under this returns policy. Further, no credit will be issued on product(s) found to be obsolete, returned damaged, re-machined products or where there is obvious evidence that the product(s) were tampered with or altered. In such case, you will be notified of our findings;
▪ if the return is being made because of a factory error or defective material, depending on the outcome of our inspection, credit will be issued to cover the cost of the product(s) and the delivery charges;
▪ if our inspection and testing determines that the returned product(s) are not defective then a handling fee will be charged. Customers will be notified of this and asked how they want the product(s) couriered back to them in this instance. On the day the customer is notified, he/she will have fourteen days to inform us how they want the product(s) returned to them. In the event the customer does not respond to us within the fourteen days, we will discard the product(s) and no credit will be issued.
▪ If a refund has been authorised and processed, kindly allow up to two weeks for the money to reflect in your bank account.
Please note that the onus is on you to ensure that the product you order is appropriate for its intended use and / or application.
If the incorrect product has been delivered to you by mistake (i.e. it is not the product that you ordered), please do not remove the product from its original packaging, open or use the product in any way.
Please promptly email onlineshop@southendhardware.co.za to notify us so that we can resolve the mistake by arranging to collect the incorrect product from you and deliver the correct product to you, as quickly as possible. Or arrangement can be done for in store as well.
Please note that under no circumstances can we accept any responsibility or liability for late or delayed exchanges and / or returns.